At Rachel Evans HVAC (“we,” “our,” or “us”), we respect your privacy and are committed to transparent communication regarding our text messaging practices.

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How You Opt In

By submitting your phone number through our website forms, scheduling requests, estimate requests, service agreements, invoices, or other communication channels, and by checking the consent box (where applicable), you agree to receive SMS/text messages from Rachel Evans HVAC.

These messages may include:

• Appointment confirmations

• Scheduling updates

• Technician arrival notifications

• Estimate and invoice communications

• Customer support responses

• Project updates

• Promotional offers and seasonal specials

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Message Frequency

Message frequency may vary depending on your interaction with our company and the services requested.

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Message & Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

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Opting Out

You may opt out of receiving text messages at any time by replying:

STOP

After you send STOP, you may receive one final confirmation message confirming your opt-out status.

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Help & Support

For assistance, reply HELP or contact us directly at:

Phone: (855) 409-4822
Email: rachel@calimech.com

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Consent Is Not Required

Consent to receive text messages is not a condition of purchasing goods or services from Rachel Evans HVAC.

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Privacy

We do not sell or share your mobile information with third parties for marketing purposes.

Information collected through SMS communications is handled in accordance with our Privacy Policy.

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Privacy Policy 

Rachel Evans HVAC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide to us through our website, phone communications, text messaging, social media, and other interactions.

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Information We Collect

We may collect the following information from customers and website visitors:

• Name

• Phone number

• Email address

• Service address

• Billing information

• Appointment details

• Information submitted through contact forms

• Communication preferences

• Website usage information

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How We Use Your Information

We use your information to:

• Provide HVAC services

• Schedule appointments

• Send estimates and invoices

• Communicate project updates

• Respond to customer inquiries

• Improve customer experience

• Send promotional offers and seasonal reminders

• Operate and improve our business

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SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from Rachel Evans HVAC regarding appointments, customer support, project updates, and marketing communications.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Mobile information will not be sold or shared with third parties for marketing or promotional purposes.

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Sharing of Information

We do not sell customer personal information.

We may share information with trusted third-party providers that help us operate our business, including:

• Payment processors

• CRM/software providers

• Scheduling platforms

• Marketing providers

• Website hosting providers

These providers are only permitted to use customer information as necessary to provide services to us.

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Cookies & Website Tracking

Our website may use cookies or similar technologies to improve website functionality and analyze website traffic.

You may disable cookies through your browser settings.

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Data Security

We take reasonable precautions to protect customer information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be 100% secure.

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Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Opt out of marketing communications

To make a request, contact us using the information below.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

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